[Journal article] Defining Clinical Empathy: A Grounded Theory Approach from the Perspective of Healthcare Workers and Patients in a Multicultural Setting
Authors: Laurence Tan, Mai Khanh Le, Chou Chuen Yu, Sok Ying Liaw, Tanya Tierney, Yun Ying Ho, Evelyn Lim, Daphne Lim, Reuben Ng, Colin Ngeow, James Low
- Clinical empathy is multidimensional and consists of cognitive, affective and behavioural domains
- Clinical empathy when expressed genuinely through empathic behaviours results in a sense of trust and connection
- While empathy has a cultural component in it’s expression, the intrinsic need for trust and connection transcends culture.
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